ARTLEX

Privacy Policy

‌Effective Date: August 27, 2026‌

Welcome to the privacy policy of ARTLEX FURNITURE SA DE CV. This document is designed to clearly outline how we collect, use, store, protect, and share your personal information when you visit our official e-commerce website www.artlexfurniture.com, create an account, browse our curated home organization products, place an order, or interact with our services in any capacity. At ARTLEX FURNITURE, we are a team of home organization lovers who once struggled with messy closets, overflowing drawers and wasted small spaces every single day. We prioritize your privacy as one of our core commitments, and this policy is crafted to align with all applicable global data protection regulations, while upholding our brand promise to deliver reliable, affordable home organization solutions that turn your messy home into a clutter-free, cozy space.

1. Company Identification

This privacy policy is issued and administered by:

  • Full Legal Name: ARTLEX FURNITURE SA DE CV
  • Official Website: www.artlexfurniture.com
  • Contact Email: crispt@artlexfurniture.com
  • Contact Phone Number: +(52) 55 4741 1442
  • Registered Physical Address: Paseo de los Laureles 458, Piso 10, Oficina 1002, Bosques de las Lomas, Cuajimalpa, 05120, 05120, Ciudad de México, Mexico

If you have any questions, concerns, or requests related to your personal data handling covered in this policy, you may reach out to our dedicated data protection team via the contact channels listed above at any time.

2. Types of Information We Collect

We only collect information that is necessary to deliver a seamless, secure, and personalized e-commerce experience for every customer, and we never gather data without your explicit consent where required by law. The information we collect falls into the following categories:

2.1 Information You Provide Directly to Us

This refers to all data you voluntarily share when interacting with our website and services, including but not limited to:

  • ‌Account Registration Data‌: When you create a “My Account” profile on our website, we collect your full name, email address, preferred password, and optional contact preferences to help you manage your orders, save favorite home organization products, and access exclusive member offers.
  • ‌Order and Checkout Data‌: When you proceed through our Cart and Checkout process to purchase our storage organizers, wardrobe storage bags, underbed storage solutions, luggage packing cubes, desktop drawer organizers, and other home organization products, we collect your full shipping address, billing address, payment method details (we do not store full credit card numbers, all sensitive payment processing is handled via our PCI DSS compliant third-party payment partners), phone number, and order special instructions to ensure your purchase is delivered accurately to your location.
  • ‌Customer Support Data‌: When you contact our team via the “Contact Us” page, send an email to our support inbox, or submit an inquiry about our products, shipping policies, returns, or warranty information, we collect the content of your messages, your contact information, and any additional details you share with us to resolve your issue in a timely and helpful manner.
  • ‌Survey and Feedback Data‌: When you choose to participate in our customer satisfaction surveys, leave product reviews, or share feedback about your experience with our home storage tools, we collect your responses to help us improve our product curation and service quality.

2.2 Automatically Collected Information When You Browse Our Website

When you access www.artlexfurniture.com, our systems automatically gather certain non-personally identifiable and device-related information to optimize our website performance, troubleshoot technical issues, and understand how visitors interact with our curated product catalog. This includes:

  • Your device type, operating system, browser type and version, unique device identifiers, and IP address
  • Your browsing activity on our site, including pages visited, product listings viewed, time spent on each page, click-through paths to our “SHOP NOW” product sections, and search queries you enter in our home page search bar
  • General geographic location (city and country level only, we do not track precise real-time location of your device)
  • Cookies and similar tracking technologies that remember your shopping cart contents, preferred language, and recent browsing history to create a smoother shopping experience. You may adjust your browser settings to disable cookies at any time, but this may impact certain functionalities of our website such as saving items to your cart between visits.

3. How We Use Your Collected Information

We utilize your personal data exclusively for purposes that are aligned with our mission to make home organization simple and accessible, so everyone can enjoy a clutter-free, peaceful living space. Your information is used for the following legitimate, transparent purposes:

  1. ‌Order Fulfillment and Delivery Processing‌: We use your shipping address, contact phone number, and order details to process your purchase, coordinate with our shipping carriers, track your package transit, and ensure your ordered home organizer products are delivered to the correct location. As outlined on our website, standard shipping takes 5-7 business days, with fast 2-3 day delivery available for select areas, and your contact information allows our team to notify you promptly if there are any updates or adjustments to your delivery schedule.
  2. ‌Account Management and Personalization‌: The data you provide in your My Account profile helps you track your order history, save preferred products for future purchases, manage your saved shipping and billing addresses, and access features that make repeat shopping on our site more convenient. We may also use your browsing and purchase history to recommend relevant home organization solutions that match your interests, such as underbed storage boxes for users who have previously purchased wardrobe storage bags, to help you discover products that fit your unique home tidying needs.
  3. ‌Customer Support and Post-Purchase Assistance‌: Your contact information allows our support team to respond to your inquiries, process your return requests (as stated in our policy, unused items in original condition can be returned within 30 days for a full product refund), resolve product quality concerns, and provide guidance on how to assemble, clean, and maintain your new storage organizers. We remind all customers that all our organizers feature smooth, water-resistant surfaces that can be wiped clean in seconds with no extra hassle, and our team is happy to share these care tips with you upon request.
  4. ‌Website Security and Fraud Prevention‌: We use your device information, IP address, and account activity data to protect our website, our customers, and our systems from unauthorized access, fraudulent payment attempts, and malicious cyber activity. This ensures that your personal and payment information remains fully secured at all times when you shop on our platform.
  5. ‌Service Optimization and Product Improvement‌: The aggregated, anonymized browsing and feedback data we collect helps us analyze which of our 260+ total curated home storage products are most popular with our 24k+ happy customers, identify technical glitches on our website, and make adjustments to our product lineup and site functionality to better serve all users. Our 5+ years of experiences crafting reliable home storage solutions for every household are built in part on this anonymized user feedback.
  6. ‌Compliance with Legal Obligations‌: We may process your personal data when required to do so by applicable law, court order, or government regulatory request, to comply with tax reporting requirements, and to protect the legal rights of ARTLEX FURNITURE SA DE CV, our customers, and our business partners.
  7. ‌Optional Marketing Communications‌: With your explicit opt-in consent, we may send you email updates about new product launches, exclusive best organizer deals, limited-time promotions, and home organization tips. You may unsubscribe from these marketing messages at any time by clicking the “unsubscribe” link at the bottom of every marketing email, or by logging into your My Account settings to adjust your communication preferences. We will never send you unsolicited marketing communications without your prior explicit permission.

4. How We Share Your Personal Information

We will never sell, rent, or trade your personal identifiable information to any third parties for their own marketing purposes without your explicit written consent. We may only share your limited necessary data with the following categories of trusted third parties, and all these partners are bound by strict data protection agreements that require them to uphold the same level of privacy security that we maintain at ARTLEX FURNITURE:

  • ‌Shipping and Logistics Partners‌: We share your shipping name, delivery address, and contact phone number with our trusted courier service providers solely for the purpose of completing the delivery of your ordered products to you.
  • ‌PCI Compliant Payment Processors‌: We share the necessary transaction details with our certified payment processing partners to securely process your payment, verify transaction legitimacy, and prevent payment fraud. As previously noted, we never store full sensitive payment card details on our own servers.
  • ‌Website Service Providers‌: We may share limited, anonymized or aggregated user data with our website hosting platforms, cloud storage providers, analytics tools, and email service providers, to help us operate, maintain, and optimize our e-commerce website functionality.
  • ‌Legal and Regulatory Authorities‌: We may disclose your personal information if we are legally required to do so by a valid court order, governmental investigation, or applicable law, or if disclosure is necessary to protect the safety, property, or legal rights of ARTLEX FURNITURE SA DE CV, our customers, the general public, or our employees.

5. Data Storage and Security Measures

At ARTLEX FURNITURE, we take the security of your personal information extremely seriously, and we have implemented industry-leading technical, administrative, and physical security measures to protect your data against unauthorized access, accidental loss, alteration, disclosure, or destruction:

  • All sensitive personal and payment-related data transmitted between your browser and our website is encrypted using 256-bit SSL (Secure Socket Layer) technology, which is the same security standard used by top global financial institutions.
  • Our internal systems are protected by enterprise-grade firewalls, regular security vulnerability scans, and multi-factor authentication controls to prevent unauthorized internal access to user data. Only a very limited number of authorized employees who need to access your data to complete their job duties (such as order processing and customer support) are granted access to your personal information.
  • All our cloud data hosting partners are ISO 27001 certified, and we perform regular backups of user data to prevent accidental data loss.
  • We retain your personal data only for as long as it is necessary to fulfill the purposes for which it was collected, including completing your order, honoring any applicable warranty periods, complying with legal tax and record-keeping requirements, and resolving any potential disputes related to your transaction. Once your data is no longer required for these purposes, we securely anonymize or permanently delete it in line with applicable data protection laws.

6. Your Rights Over Your Personal Data

Depending on your jurisdiction of residence, you may hold the following legal rights related to the personal information we collect and process about you. To exercise any of these rights, you may submit a request to our team at the contact email crispt@artlexfurniture.com at any time. We will respond to your verified request within no more than 30 business days:

  1. ‌Right to Access‌: You may request a full copy of all personal information we hold about you, including details on how and why we are processing your data.
  2. ‌Right to Correction‌: If you notice that any of your personal data stored on our systems is incorrect, incomplete, or out of date, you may request that we update and correct that information promptly. You may also edit most of your profile and address details directly via your My Account page on our website.
  3. ‌Right to Erasure (“Right to be Forgotten”)‌: You may request that we permanently delete all of your personal data we hold, under circumstances where there is no longer a legitimate legal or business reason for us to retain your information. Please note that if you request erasure of all your data, you will no longer be able to access your existing account on our website, and any pending active orders will need to be resolved before your data can be fully deleted.
  4. ‌Right to Restrict Processing‌: You may request that we temporarily pause processing of your personal data, in scenarios such as when you contest the accuracy of your stored data, when you object to our legitimate processing of your information, or when we no longer need your data for the original stated purposes but you require us to retain it for legal claim purposes.
  5. ‌Right to Data Portability‌: You may request to receive all of your personal data that you have provided to us, in a structured, machine-readable, commonly used format, so that you can transfer this data to another service provider if you wish.
  6. ‌Right to Object to Processing‌: You may object at any time to our processing of your personal data for direct marketing purposes, or for purposes based on our legitimate business interests, and we will cease that processing activity unless we can demonstrate compelling legitimate legal grounds that override your objection.
  7. ‌Right to Withdraw Consent‌: For any processing activity that you previously provided explicit consent for, such as receiving marketing emails, you may withdraw your consent at any time, without affecting the lawfulness of processing that we completed before your withdrawal of consent.

We will never charge you any fee to process and fulfill your reasonable data rights requests, unless your request is excessively repetitive, manifestly unfounded, or clearly overly broad, in which case we may charge a reasonable administrative fee to cover the costs of fulfilling your request. Before processing your request, we may need to verify your identity by requesting a small amount of supplementary information from you, to ensure that you are the legitimate owner of the personal data in question, to prevent fraudulent disclosure of data to unauthorized third parties.

7. Privacy Practices for Children and Household Use

All our organizers use non-toxic, durable materials that are safe for pantry and children’s room use, and we equally prioritize the privacy safety of minor users. Our e-commerce website www.artlexfurniture.com is not designed or intended to be used by children under the age of 16, and we do not knowingly collect any personal identifiable information from children under 16 years of age. If you are a parent or legal guardian and you believe that your child has submitted their personal information to our website without your consent, please contact us immediately at crispt@artlexfurniture.com, and we will promptly delete that information from all our systems as soon as possible.

8. Links to Third-Party Websites

Our website may occasionally contain clickable links to external third-party websites, such as links to our payment processing partners, social media profile pages, or supplementary home organization resource guides that we share for user convenience. Please note that this privacy policy applies exclusively to the information collected and processed on our own www.artlexfurniture.com website, and we are not responsible for the privacy practices, content, or data handling policies of any third-party external websites. We strongly recommend that you read and review the full privacy policy of every external website you visit after leaving our platform, before you submit any of your personal information to those sites.

9. Updates to This Privacy Policy

We may periodically update and revise this privacy policy from time to time, to reflect changes in our business operations, new regulatory requirements, or new features we add to our e-commerce website. When we make material changes to this policy, we will update the “Effective Date” listed at the top of this document, and post a clear prominent notification on the homepage of www.artlexfurniture.com to alert all users about the upcoming changes before they go into effect. Your continued use of our website, placing orders, and interacting with our services after the effective date of the updated privacy policy will constitute your acknowledgment and agreement to the terms of the revised policy.

10. Contact Information for Privacy Inquiries

If you have any questions, comments, complaints, or concerns about this Privacy Policy, or any of our personal data handling practices, please do not hesitate to reach out to our dedicated data protection team via the following channels:

  • Email: crispt@artlexfurniture.com
  • Phone: +(52) 55 4741 1442
  • Postal Address: Paseo de los Laureles 458, Piso 10, Oficina 1002, Bosques de las Lomas, Cuajimalpa, 05120, Ciudad de México, Mexico