Effective Date: August 27, 2026
Welcome to the official Terms of Service of ARTLEX FURNITURE SA DE CV. This legally binding document sets out the full terms, conditions, rules and guidelines that govern your access to and use of our official e-commerce website www.artlexfurniture.com, all services offered via the platform, all product purchases completed on our site, and all interactions you have with our brand. As a team of home organization lovers who once struggled with messy closets, overflowing drawers and wasted small spaces every single day, we have built this platform to help every household turn messy corners into organized, warm spaces with reliable, affordable organizers, and make home organization simple and accessible, so everyone can enjoy a clutter-free, peaceful living space. By accessing, browsing, registering an account on, or placing an order through our website, you confirm that you are at least 18 years of age (or the age of majority in your jurisdiction of residence), you have the full legal capacity to enter into this binding agreement, and you have read, understood, and agreed to be fully bound by every provision laid out in these Terms of Service. These Terms of Service form a legally enforceable agreement between you and ARTLEX FURNITURE SA DE CV, and apply to every visitor, registered user, and customer of our platform without exception.
1. Official Service Provider Identification
The e-commerce platform and all related services are operated and administered exclusively by ARTLEX FURNITURE SA DE CV, with full legal contact details as follows:
- Full Legal Entity Name: ARTLEX FURNITURE SA DE CV
- Official E-commerce Website Domain: www.artlexfurniture.com
- Primary Contact Email: crispt@artlexfurniture.com
- Customer Service Phone Line: +(52) 55 4741 1442
- Registered Physical Business Address: Paseo de los Laureles 458, Piso 10, Oficina 1002, Bosques de las Lomas, Cuajimalpa, 05120, Ciudad de México, Mexico
If you have any questions, disputes, or formal notices related to these Terms of Service or any of our platform operations, you may submit your communication to the above contact channels, and our authorized team representative will respond to your verified request within 10 business days.
2. Scope of Service Eligibility and Platform Use
Our website www.artlexfurniture.com is a dedicated e-commerce platform curated exclusively for the sale of home organization and storage products, including but not limited to wardrobe storage bags, underbed storage solutions, luggage packing cubes, desktop drawer organizers, and our full catalog of 260+ curated home storage tools designed to help users sort clutter easily, save precious room space, and turn even the most chaotic nook into a tidy, peaceful spot. You are granted a limited, non-exclusive, non-transferable, revocable license to access, browse, and make personal, non-commercial use of our website for the sole purpose of shopping for and purchasing home organization products for your own household, personal, or gifting use. This license does not grant you any rights to resell, commercially redistribute, or repurpose any of the products or content featured on our platform for business operations without our prior explicit written consent.
You confirm that you will not use our website for any illegal, unauthorized, or prohibited purpose. You agree that you will not:
- Attempt to gain unauthorized access to our website servers, user accounts, or any restricted system or data belonging to ARTLEX FURNITURE SA DE CV
- Use any automated tool, bot, scraper, or crawler to extract, replicate, or harvest data, product listings, or content from our platform without our prior written permission
- Reproduce, duplicate, copy, sell, resell, or exploit any portion of our website content, product images, descriptions, or platform functionality for commercial purposes
- Upload, transmit, or distribute any malicious software, viruses, or harmful code that is designed to disrupt, damage, or interfere with the normal operation of our website
- Impersonate any other person, entity, or ARTLEX FURNITURE SA DE CV team member, or falsify your identity or contact information when submitting information to our platform
- Use our website in any way that could damage, disable, overburden, or impair our servers or network infrastructure, or interfere with any other user’s use and enjoyment of our platform
We reserve the full right to immediately suspend or permanently terminate your access to our website at any time, without prior notice, if we determine in our sole reasonable judgment that you have violated any of the above usage rules, or any other provision laid out in these Terms of Service.
3. User Account Registration and Security
When you create a “My Account” profile on our website, you agree to provide accurate, complete, and up-to-date personal information, including your full legal name, valid email address, and correct contact details. You are fully responsible for updating your account information promptly to keep it accurate at all times. You also acknowledge that you are solely responsible for safeguarding your account password, and for all activities, actions, and orders that take place under your registered account, whether you have authorized that activity or not. You must immediately notify our support team if you discover any unauthorized use of your account, or any other security breach related to your profile.
ARTLEX FURNITURE SA DE CV will not be held liable for any loss, damage, or consequence arising from your failure to comply with account security requirements, or from unauthorized order activity submitted via your account before you notify our team of a confirmed security breach. We reserve the full right to disable or delete your user account at any time if we identify that the information associated with your profile is inaccurate, fraudulent, or incomplete, or if your account is used to conduct activities that violate these Terms of Service.
4. Product Listings, Pricing and Information Accuracy
All product listings displayed on www.artlexfurniture.com include descriptions, dimensions, feature details, and representative product images that we have curated to reflect the actual home organization products we sell. As a team with 5+ years of experiences crafting reliable home storage solutions for every household, we work diligently to ensure all product information on our platform is accurate. That said, minor variances may occasionally occur, including subtle differences in product color due to individual screen display settings, or tiny dimensional deviations that do not impact the normal use of the storage organizer. All our organizers use non-toxic, durable materials that are safe for pantry and children’s room use, and all organizers feature smooth, water-resistant surfaces that can be wiped clean in seconds with no extra hassle, and we guarantee all products meet these stated quality standards.
All listed product prices on our website are denominated in Euros, unless explicitly noted otherwise, and all prices are subject to change at any time without prior notice, at our sole discretion. Our 24k+ happy customers around the world have trusted our pricing fairness, but on rare occasions, human or system error may lead to a product being listed at an incorrect price that is far below its actual intended market value. If we confirm that the price of any product you have ordered is incorrect, we will contact you as soon as possible to notify you of the pricing error, and offer you the option to either proceed with your order at the corrected accurate price, or cancel your order for a full 100% refund at no extra cost to you. We are not obligated to honor incorrectly listed erroneous pricing, even if you have already submitted a confirmed order for the product at the wrong listed price. All displayed prices do not include applicable local sales tax, import duties, or shipping fees, which will be clearly calculated and displayed for you during the final checkout process before you confirm your order.
5. Order Acceptance and Payment Terms
When you click the final “complete checkout” button to submit an order on our website, you are submitting a formal purchase offer to us to buy the selected products for the total price displayed at checkout. Our formal acceptance of your order is not completed until we verify your payment is successfully authorized and processed, and our warehouse team confirms that your ordered product is in stock and your order has been dispatched for shipment, which will be confirmed to you via our official shipment notification email. We reserve the full right to refuse or cancel your order for any reason, at any time before the order is dispatched, including but not limited to scenarios where the product you ordered is out of stock, the product listing contains incorrect information, your order is flagged as potentially fraudulent, or we identify that you have violated any provision of these Terms of Service.
You agree to pay the full total amount of your confirmed order, including all product costs, applicable taxes, and shipping fees, via the valid payment methods that are displayed and supported on our checkout page. All payment processing on our platform is handled via PCI DSS certified third-party payment providers, and we do not store full sensitive credit or debit card information on our own internal servers. By submitting your payment details, you confirm that you are the authorized holder of the payment method being used, and you have full legal authority to complete the transaction.
6. Shipping, Returns and Refund Terms
All order shipping services on our platform are governed by the terms laid out in our publicly posted Shipping Policy, which is incorporated by reference into these Terms of Service. Standard shipping for eligible orders takes 5-7 business days, with fast 2-3 day delivery available for select areas, and all estimated delivery timelines are non-binding guidance that may be subject to minor delays caused by unforeseen circumstances outside our reasonable control.
All return and refund related activities are strictly governed by our official Refund and Returns Policy, which is also incorporated by reference into these Terms of Service. You explicitly acknowledge and agree that the no “refund only” rule outlined in our Refund and Returns Policy is legally binding, and that you are not entitled to any full or partial standalone refund where you retain the ordered physical product, except for the very limited explicit exception scenarios clearly defined in that policy. Only unused items in original condition can be returned within 30 days for a full product refund after we receive and inspect the returned item, as stated in our public policy.
7. Intellectual Property Rights
All content featured on our website www.artlexfurniture.com, including but not limited to all website page designs, text content, product images, videos, logos, brand identifiers, software code, original descriptions, and graphic assets, is the exclusive intellectual property of ARTLEX FURNITURE SA DE CV, and is protected by applicable copyright, trademark, and other global intellectual property laws. You may not copy, modify, distribute, publicly display, republish, or use any of our intellectual property content for any commercial or public purpose without obtaining our prior explicit written permission. You may not frame or embed any portion of our website onto any external third-party platform without our formal written authorization.
If you choose to submit user-generated content to our platform, including product reviews, feedback, or testimonial posts related to our home organization products, you grant ARTLEX FURNITURE SA DE CV a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, and distribute that content for the purposes of displaying customer feedback, promoting our brand, and improving our services. We reserve the full right to moderate, edit, or remove any user-generated content submitted to our platform that we determine in our reasonable judgment to be offensive, inappropriate, false, or in violation of third-party intellectual property rights. Our 96.7%+ Customer Satisfaction rating is built on authentic user feedback, and we do not tolerate fake misleading reviews that misrepresent our products or services.
8. Limitation of Liability
Under no circumstances will ARTLEX FURNITURE SA DE CV, our directors, employees, agents, or affiliated partners be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to lost profits, lost savings, data loss, or personal property damages, beyond the total purchase price of the specific order you submitted on our platform. This limitation of liability applies to the fullest extent permitted by applicable laws in your jurisdiction.
Nothing in these Terms of Service will act to exclude or limit our liability for death or personal injury caused by our proven negligence, or for any other type of liability that cannot be lawfully excluded or limited under applicable mandatory consumer protection regulations.
9. Third Party Links and External Services
Our website may occasionally contain clickable hyperlinks leading to external third-party websites, including social media platforms, payment processing partners, or supplementary home organization resources. These external links are provided for your user convenience only, and we do not control the content, privacy policies, or service terms of these external third-party platforms. We are not responsible for the conduct, data handling practices, or content of any external websites that you access after leaving our www.artlexfurniture.com platform. You acknowledge and agree that accessing any third-party website linked from our platform is done entirely at your own risk, and you are responsible for reviewing and agreeing to the terms of service of those external platforms before interacting with them.
10. Modifications to Terms of Service
We reserve the full right to update, revise, or modify these Terms of Service at any time in the future, in order to reflect changes to our business operations, new platform features, updated legal regulatory requirements, or policy adjustments. When we make material changes to these Terms of Service, we will update the “Effective Date” listed at the top of this document, and post a prominent notification on the homepage of our website to alert all registered users and visitors to the upcoming revisions at least 7 days before the revised terms take effect. Your continued use of our website, browsing the platform, or submitting new orders after the effective date of the revised Terms of Service will constitute your full acceptance and agreement to all updated provisions of the revised terms.
11. Governing Law and Dispute Resolution
These Terms of Service are governed by, and interpreted in accordance with, the laws of the United Mexican States, without regard to its conflict of law principles. Any dispute, claim, or controversy arising out of or related to your use of our website, product purchases, or these Terms of Service will first be submitted to good faith informal negotiation between you and our ARTLEX FURNITURE SA DE CV support team for a period of 30 days, to attempt to resolve the dispute amicably without formal legal proceedings. If the dispute cannot be resolved via this informal negotiation process, all such disputes will be exclusively submitted to the jurisdiction of the competent courts located in Mexico City, Mexico.
12. Final Miscellaneous Provisions
If any individual provision of these Terms of Service is determined to be invalid, unenforceable, or illegal by a competent court of law, the remaining provisions of this agreement will remain in full force and effect, and will continue to be legally binding on both parties. Our failure to enforce any of the rights or provisions laid out in these Terms of Service at any point in time does not constitute a formal waiver of that right or provision, and does not prevent us from enforcing that provision at a later date. These Terms of Service, alongside our published Privacy Policy, Shipping Policy, and Refund and Returns Policy, constitute the full complete agreement between you and ARTLEX FURNITURE SA DE CV, and supersede all prior oral or written informal agreements, communications, or understandings related to your use of our e-commerce platform.