Effective Date: August 27, 2026
Welcome to the official Shipping Policy of ARTLEX FURNITURE SA DE CV, crafted to deliver transparent, reliable delivery experiences for every customer shopping on our e-commerce website www.artlexfurniture.com. As a team of home organization lovers who once struggled with messy closets, overflowing drawers and wasted small spaces every single day, we understand how exciting it is to receive your new curated home storage tools that help you turn your messy home into a clutter-free, cozy space. This policy clearly outlines all terms related to order processing, shipping timelines, delivery coverage, shipping fees, and post-delivery support for all wardrobe storage bags, underbed storage solutions, luggage packing cubes, desktop drawer organizers and all other 260+ curated home storage products sold on our platform. By placing an order on our website, you acknowledge that you have read and fully agreed to all the terms laid out in this shipping policy.
1. Policy Administration Contact Details
This shipping policy is operated and managed exclusively by our official ARTLEX FURNITURE team:
- Full Legal Entity Name: ARTLEX FURNITURE SA DE CV
- Official E-commerce Website: www.artlexfurniture.com
- Dedicated Shipping Support Email: crispt@artlexfurniture.com
- Customer Service Phone Line: +(52) 55 4741 1442
- Registered Business Address: Paseo de los Laureles 458, Piso 10, Oficina 1002, Bosques de las Lomas, Cuajimalpa, 05120, Ciudad de México, Mexico
If you have any inquiries about your order delivery status, shipping address modifications, or any other shipping-related concerns, our support team will respond to your valid request within 2 to 3 business days upon receiving your message.
2. Order Processing Timelines
Once you successfully complete your checkout and your payment is verified, our team will begin processing your order within 1 to 2 business days, excluding weekends and official public holidays in Mexico. Our warehouse staff will conduct a full quality check for every selected home organization product to ensure no defects, damages, or missing accessories before the package is dispatched from our facility. All our organizers use non-toxic, durable materials that are safe for pantry and children’s room use, and we will confirm that no items you receive have any quality issues before shipment. You will receive an automated order confirmation email immediately after your payment goes through, and a separate shipment notification email with your unique order tracking link once your package is handed over to our partnered courier service.
Please note that order processing time is separate from the in-transit delivery timelines listed in the next section, and does not count towards your total estimated delivery window.
3. Standard and Expedited Delivery Timelines
To offer flexible delivery options that fit different customer needs, we provide two official shipping service tiers for all eligible delivery locations:
- Standard Shipping: Our default low-cost shipping option, with a total estimated in-transit delivery time of 5 to 7 business days after your order is marked as dispatched from our warehouse. This service is available for all supported delivery regions, and comes with full package tracking functionality.
- Fast Expedited Delivery: Our priority shipping service, with an estimated in-transit delivery time of 2 to 3 business days after dispatch, is available for select areas within Mexico and neighboring North American regions. Customers who select expedited shipping can enjoy priority processing of their order, so they can receive their new home organizers faster to start their tidying journey immediately.
The estimated delivery timelines we list are non-binding guidelines for reference only, and minor delays may occasionally occur due to unexpected circumstances such as extreme weather conditions, temporary courier operational disruptions, local public holiday restrictions, or customs clearance procedures for international orders. If your delivery is delayed beyond the estimated window, our support team will proactively follow up with our courier partners to resolve the issue and update you on the latest status in a timely manner.
4. Shipping Coverage and Delivery Fees
We currently support delivery to all residential and commercial addresses across Mexico, as well as most countries in North and Latin America. We do not ship to PO box addresses, remote island locations, or high-risk restricted regions that our partnered courier services cannot safely reach.
- For all domestic orders within Mexico with a total cart value over €35, you qualify for free standard shipping automatically at checkout, no extra discount code is required.
- For domestic orders under €35, a flat standard shipping fee of €4.99 will be applied to your checkout total.
- Customers who opt for the fast 2-3 day expedited delivery will be charged a flat expedited service fee of €9.99, regardless of their order total value.
- For international orders outside of Mexico, additional customs clearance fees, import duties, or local tax charges that are imposed by your destination country’s government are the sole responsibility of the customer receiving the package. Our team does not collect these extra fees at checkout, and we cannot pre-calculate these additional charges for you before shipment.
All our curated storage tools feature smooth, water-resistant surfaces that can be wiped clean in seconds with no extra hassle, and our 24k+ happy customers across the region trust our fast and reliable delivery to receive their organizers safely and intact.
5. Delivery Receipt and Package Issues
When our courier arrives at your delivery address, a valid signature from you or a designated person at the delivery address will be required to confirm receipt of your package. We strongly recommend that you inspect the outer packaging for any obvious signs of damage before you sign for the delivery. If you find that your package is severely damaged, or the contents inside are incomplete due to transportation issues, please take clear photos of the damaged package and contact our support team at crispt@artlexfurniture.com within 48 hours after delivery. Our team will verify the situation and arrange a follow-up solution for you in accordance with our Refund and Returns Policy.
If your tracking status shows that your package has been successfully delivered, but you have not received your parcel, please first check with your nearby property management office, neighbors, or local postal service point to see if the courier left the package with a designated third party. If you still cannot locate your package after these checks, contact our support team immediately, and we will coordinate with our courier partners to launch a full investigation for your missing parcel. If the carrier officially confirms your order is lost in transit, we will either resend a full replacement set of your ordered products for free, or issue a 100% full refund for your order, no extra return request will be required from you.
6. Shipping Address Modification and Order Cancellation
You are allowed to request a modification to your delivery address, or request a full cancellation of your unpaid or unshipped order, for free at any time before our team has dispatched your package from our warehouse. Once your order has been marked as dispatched and handed over to the courier, we will not be able to modify your delivery address, or cancel your order directly, and you will need to wait for the package to arrive at your original address, or initiate a return request after you receive the items in line with our Refund and Returns Policy.