ARTLEX

Refund and Returns Policy

Effective Date: August 27, 2026‌

Welcome to the official Refund and Returns Policy of ARTLEX FURNITURE SA DE CV, designed to deliver a smooth, fair tidying journey for every customer shopping on our e-commerce website www.artlexfurniture.com. As a team of home organization lovers who understand that finding the perfect storage solution for your messy home can sometimes require adjustments, we have crafted this policy to align with our brand promise of reliable, affordable home organizers, while clearly outlining all rules for returns, product exchanges, and order resolutions. A core non-negotiable term of this policy is that we do not process any standalone “refund only” requests for completed orders, under any circumstances where the ordered product has not been returned to our designated return facility for inspection, except for the extremely rare scenarios explicitly stated later in this document.

This policy applies to all home organization products sold on our platform, including our full catalog of wardrobe storage bags, underbed storage solutions, luggage packing cubes, desktop drawer organizers, and all other curated home storage tools we offer. By placing an order on www.artlexfurniture.com, you acknowledge that you have read, understood, and agreed to all terms laid out in this returns and refund policy.

1. Company Identification for Policy Administration

This returns policy is managed exclusively by our official business team:

  • Full Legal Entity: ARTLEX FURNITURE SA DE CV
  • Official Website: www.artlexfurniture.com
  • Dedicated Returns Support Email: crispt@artlexfurniture.com
  • Customer Support Phone: +(52) 55 4741 1442
  • Registered Business Address: Paseo de los Laureles 458, Piso 10, Oficina 1002, Bosques de las Lomas, Cuajimalpa, 05120, Ciudad de México, Mexico

All return-related inquiries, requests, and follow-up communications can be directed to our team via the contact details listed above, and our support staff will respond to your valid request within 2 to 3 business days.

2. Eligibility Criteria for Valid Return Requests

To be qualified for a return processing, your request must meet all of the following clear requirements:

  • Your return request is submitted to our support team within 30 calendar days from the date you successfully received your ordered storage product.
  • The item you intend to return remains completely unused, in its original unmodified condition, and is kept in its original factory packaging with all tags, instruction manuals, and included accessories intact. We will not accept returns for products that have been assembled, used, stained, damaged by improper user operation, or missing critical packaging components.
  • You can provide the original order number, purchase confirmation email, and a valid proof of delivery to confirm the item was purchased directly from our official website. Products purchased through unauthorized third-party resellers or marketplaces do not qualify for our official return policy coverage.
  • Products confirmed to be defective due to manufacturing flaws (such as broken zippers, damaged seams, or misaligned drawer tracks) are eligible for return even if they have been used normally for a short period, as long as the defect is reported to our team within the 30-day return window. All our organizers use non-toxic, durable materials that are safe for pantry and children’s room use, but we stand fully behind our product quality for any rare manufacturing issues that may occur.

It is critical to restate at this point: ‌Under no circumstances will we honor a “refund only” request where the purchased eligible physical product is not returned to our official return facility for inspection and verification‌. Standalone partial or full refunds without return of the item are not permitted for any order under our standard policy terms.

3. Two Approved Resolution Options for Valid Return Requests

For all eligible return requests that meet the criteria listed above, we offer two clear resolution paths, and no “refund only” alternative is available for selection:

  1. ‌Full Product Exchange‌: If you received a product that does not fit your closet, cabinet, or under-bed space as expected, or you would like to swap the item for another different home storage organizer from our catalog of 260+ curated products, we can process a full product exchange. Once your returned item passes our quality inspection, we will ship your new selected replacement product to you via our standard or expedited shipping service, with new delivery following our standard shipping timelines of 5-7 business days for standard delivery, or 2-3 business days for fast delivery in select areas. For exchange requests where the new replacement product has a higher retail value than the original item, you will only need to pay the small price difference between the two products.
  2. ‌Full Product Refund After Successful Product Return‌: If you no longer wish to purchase any replacement items from our store after returning your eligible unused storage product, we will process a full 100% refund of your original product purchase price, excluding the original shipping fees you paid for the initial order, once we receive and fully inspect your returned item to confirm it meets all return eligibility requirements. The refund will be issued back to your original payment method within 7 to 10 business days after our inspection approval, and the processing time may vary slightly based on the rules of your card issuing bank.

We will never process a full or partial refund before we receive and inspect your returned product. No standalone “refund only” requests for orders where you keep the product will ever be approved.

4. Return Shipping and Cost Rules

For all valid return requests approved by our support team:

  • If the return is caused by our error, such as us shipping the wrong product, sending a damaged item, or shipping an item that does not match the listing description on our website, we will provide you with a prepaid, pre-paid return shipping label at no extra cost to you, so you will not need to pay any fees to ship the item back to our facility.
  • If you are returning the item for personal preference reasons such as the product not fitting your home space, changing your mind about the purchase, or selecting the wrong item size, you will be responsible for covering the full cost of the return shipping fee. Return shipping fees are non-refundable, and the cost will be deducted from your final refund amount if you select the refund resolution option.

5. Exceptions and Exclusive Special Cases

There are only two very limited scenarios where no product return is required, and a refund may be issued without returning the item, and these exceptions are strictly verified on a case-by-case basis:

  1. If your ordered product arrives damaged beyond any feasible repair, and the return shipping cost for the heavy, damaged item exceeds the actual retail value of the product itself, our support team may offer you a full refund and allow you to keep the damaged item, as long as you provide clear, unedited photos and videos proving the full extent of the damage. This is the only scenario we may process a non-return refund, and such requests are subject to strict manual review and approval by our senior operations team.
  2. If your order is confirmed lost in transit by our official shipping carrier, and the carrier declares the package as fully lost with no possibility of delivery, we will process a 100% full refund for your order or send you a free replacement re-shipment, no return of the non-existent product will be required.

No other scenarios outside of the two listed above will qualify for any refund without product return. All other requests for “refund only” that do not fall under these two explicit exceptions will be automatically rejected.

6. Final Policy Notes

Once you submit your returned item to the shipping carrier, we recommend you keep hold of the return tracking number provided by the courier, so you can monitor the transit status of your package to our facility. Our team will send you a confirmation email as soon as your returned product is delivered, inspected, and your selected resolution (exchange or post-return refund) is processed.